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Support & service

Experienced personnel from maresystems and our network partners will be ready to help you any time you need assistance. Our 24/7 support & service offering brings you multiple benefits.

Key benefits

  • Spare parts: Wherever in the world your ship may be, we can support you through our worldwide partner network, which can also supply you with any spare parts you may need. If required, skilled engineers will also be available – but in the majority of cases, our reliable remote support will be sufficient to solve any issues you may have.

  • Remote support: Configuration and commissioning support can also be provided remotely by our experienced personnel as a highly efficient, cost-saving solution.

  • On-site: If required, we will make skilled technical personnel available to provide your crew with support and service on board ship.

  • Maintenance: Our smart vista® next system enables preventive maintenance so we can deal with any issue before a problem occurs. What’s more, we will be more than willing to assist you in maintenance planning and execution.

  • Training: Even though vista® next has an intuitive user interface, a user training course can be useful to allow your crew to take advantage of the system’s full potential. Training courses can be held at your premises or any other location of your choice. Our system training and configuration classes are also offered to system integrators. E-learning modules, live webinars and on-demand webinars round off our training offering.