Our FAQ contains the most frequently asked questions (is still under construction) relating to our products, but if you still can't find the answer to your question here please feel free to contact our Service Desk Team.
The obsolete Stein Sohn Camos® automation system is no longer being manufactured and supported, but you can upgrade to our modern and latest version of vista® next automation during dry-docking or at sea.
We’re available in various channels to meet your needs.
Ways to contact us:
Contact our service desk by phone and email.
Before contacting the service desk, please try to find the answer in our FAQ.
(submit a new ticket)
+49 4321 602 5310
Sales and Spares Support
Mr. Rasmus Kyburg
+49 4321 602 5314
We can also do online sales presentations over video conference.
Spares Order Support:
Mr. Malte Jaschek
+49 4321 602 5313
Our expert technicians provide remote diagnostic and troubleshooting services to identify and resolve any technical incidents as quickly as possible.
This service may be required for more complex repairs. On-site service costs are calculated on base of actual and in accordance to our service rates.
+++ NOTE! DUE TO THE CURRENT CORONA PANDEMIC – ON-SITE SUPPORT IS SUSPENDED +++
Regular maintenance and inspection keeps your equipment in running order and prevents wear and tear.
Reduces your overall costs
Lower your total maintenance costs
Maximizes system uptime, minimizes downtime and increases productivity and cost efficiency
Extends the lifetime of your equipment and accessories
Spares and Repairs
Stay safe with our rapid spare parts and repair service to keep your systems running.
Contact us and our spare part advisors can support you with the following:
Spare part identification
Quote and order processing
Original spare parts and premium logistics
Pre-configured and exchangeable by crew
Reconditioned spare parts available
We provide an efficient and cost-effective repair service.
Upgrades and Retrofits
Optimizing your Equipment and Operations
Upgrades and Retrofits revitalize an existing system and adjust it to new requirements. This increases future reliability by reducing downtime and lowering costs. Thanks to our remote maintenance, inspections and troubleshooting can be carried out more quickly.
Upgrade and modernization of hardware and software to newest technologies
Retrofits: new hardware and software features to improve your system’s performance
Depending on the type and age of your system, we are able to offer you various levels of upgrades
Retrofit of obsolete Camos® Automation Systems
The obsolete Stein SohnCamos® automation system is no longer being manufactured and supported, but you can upgrade to our modern and latest version of vista® next automation during dry-docking or at sea.
We offer technical and practice-oriented training courses and webinars.
Our in-house training offers participants a fully-focussed training environment. Workshops provide classroom sessions and hands-on training at the system.
Our experienced trainers can also visit your vessel to address your specific training needs.
In addition to in-house and on-site training workshops we offer web-based training sessions.
Monday to Friday from 8 am to 5 pm (excluding public holidays).
22399 Hamburg · Germany
District Court: HRB 92690
VAT No: DE240305881
EORI No: DE7159900